Shipping and returns

Postage

Where	Cost	Usually arrives
UK	£[X], Royal Mail [service]	[2 to 4] working days after we post it
Europe	£[X]	[5 to 10] working days
Rest of the world	£[X]	[7 to 21] working days

Postage is shown at checkout before you pay. We're a band, not a warehouse, so we pack every order ourselves and post it within [3] working days. If we're on tour it might take a little longer, and we'll tell you if it does.

Orders outside the UK may have to pay import taxes or customs fees when they arrive. These are set by your country and are paid by you.

Vinyl

Our vinyl is pressed to order and posted by elasticStage, so it usually takes 2 to 3 weeks to arrive. Vinyl orders are handled by elasticStage, and their delivery and returns terms apply.

Changed your mind?

You can cancel your order for any reason within 14 days of receiving it. Email info@tiebreak-band.co.uk to let us know, then send the item back within 14 days of telling us. Items need to be unworn and unused, in their original condition.

We'll refund the price of the item and the standard postage you paid within 14 days of getting it back. You pay for return postage, unless the item is faulty or we sent the wrong thing.

We can't accept returns of sealed CDs, records or tapes once they've been unsealed, or of items made or signed specially for you, unless they're faulty.

Faulty, damaged or wrong items

Sorry. Email info@tiebreak-band.co.uk with your order number and a photo within 30 days and we'll replace it or refund you in full, including postage. This doesn't affect your legal rights.

Lost in the post

If your order hasn't arrived after [10] working days in the UK or [25] working days elsewhere, email us and we'll sort it.

Return address

[Postal address for returns]